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Privacy Policy | Locksmith Needed

Introduction

Welcome to https://www.locksmithneeded.co.uk/ ("the Site"). At UNLOCKY LIMITED LTD, we are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

Data We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, and billing address when you make a booking or contact us.
  • Technical Information: IP address, browser type, operating system, and other details collected via cookies.
  • Usage Data: Information on how you interact with our website, including pages visited and time spent on the site.
  • Marketing Preferences: Your consent regarding receiving promotional materials.

How We Collect Data

We collect your data through the following methods:

  • Directly from you when you complete forms, contact us, or make a booking.
  • Automatically via cookies and tracking technologies when you browse our Site.
  • From third-party services such as Google Ads, Google Analytics, and Google Tag Manager.

Purpose of Data Processing

We use the data collected for:

  • Providing and managing locksmith services.
  • Processing bookings and payments.
  • Customer support and responding to inquiries.
  • Improving website functionality and user experience.
  • Marketing and advertising via Google Ads (only if you have provided consent).
  • Website analytics through Google Analytics to understand visitor behaviour.
  • Managing tracking scripts via Google Tag Manager.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and for analytics. These may include:

  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: Used by Google Analytics to track site performance.
  • Marketing Cookies: Used by Google Ads for personalized advertising.

You can manage or disable cookies through your browser settings. For more details, visit our Cookie Policy.

Sharing of Data

We do not sell or rent personal data. However, we may share data with:

  • Service Providers: Payment processors, web hosting services, and analytics providers (e.g., Google Analytics).
  • Legal Authorities: When required by law or to protect our rights.
  • Marketing Partners: Only with explicit consent.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Data Security

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online system is completely secure.

Your Rights Under UK GDPR

As a user, you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Request data portability.
  • Object to data processing under certain conditions.
  • File a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, contact us at contact@locksmithneeded.co.uk.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our services implies acceptance.

Contact Information

For any questions regarding this Privacy Policy, please contact us at:

 

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